Imagine being a copywriter at a Parisian startup. Where your CEO must make a ritual sacrifice to the Académie Française each day (involving something called “pain au chocolat”?), hoping that their company won’t go bankrupt, because one of your blog posts broke some obscure and inflexible grammar rule — whereby all the executives were sentenced to ten years hard labour.
Lucky for us, we’re Montréalers. Where sunlight beams in from the windows. Serious meetings are interrupted by belly-laughs. Fresh espresso is served up hot. There’s smiles. Bicycle parking. A bonfire on the balcony filled with discarded tophats, Louboutins, Bescherelles, and €2,000-per-bedroom leases. Okay… maybe not the bonfire.
Whether you’re from Gatineau, Brossard, or the Bateau-Lavoir: we’re looking for a copywriter who can switch-hit, no bowtie required! You’ll be joining Transit’s user support team, helping our French-speaking riders (Montréalers, Parisians, Trifluviens, Strasbourgeois, Very Nice People, etc.) get around their cities without their own car. Your weekly copywriting duties will have you translating + filing original copy with flair, while your day-to-day will have you answering emails and tweets from users with characteristic empathy.
Because we don’t have offices in our 200+ supported cities (besides Montreal), our users play a key role in alerting us to issues. Answering that one gruff email can often help solve issues for hundreds — or thousands! — of irritated users, who were too busy to whinge at us. Doing so with graciousness and empathy, you’ll win over hearts and minds, giving our users renewed trust in public transit at a time when it’s desperately needed. But while one-to-one support interactions will occupy the bulk of your day, you’ll also be called upon to be our in-house Proust (slash Simone de Beauvoir?) when we need to message our millions of French riders en masse.
If urbanism is your jam, and helping others is your marmelade, this is a perfect opportunity to hone your copy chops. It doesn’t matter if it’s a two-word button, fifty-word email, or 1,000-word blog post: you’ll be expected to file copy that makes every reader smile. Yes… even grumpy Édouard from le 16ème, and persnickety Mami in Westmount!